Verify customer locations, make them available for delivery and visits, and manage changes in a controlled manner.
Incorrect or incomplete customer addresses can lead to route delays, delivery errors, and increased costs. Mobile teams can verify the location on-site and suggest necessary corrections.
Customer master data should not be modified directly and without control; it must go through a field update, verification, and approval process.
Location data
Legal and postal address
Delivery point
Latitude and longitude
Entrance door or loading area
Parking and vehicle access information
Floor, section or area description
Delivery prohibited hours
Field verification
Location confirmation via GPS.
Correction on the map
Address photo or description
Registration of the new delivery point
Temporarily closed or relocated customer status
Submitting for central approval.
Customer data changes
Contact person and phone number
Working hours
Delivery instructions
Visiting day
Payment and document delivery preference
Communication permission and channel preference.
Privacy and purpose of use
Location, personal, and contact information should only be accessible to users necessary for the task, for sales, delivery, and service purposes. Change history and data source must be protected.
Manage customer location not as a marker on a map, but as verified business data that directly identifies routes, delivery, and service quality.