Combine order taking, vehicle loading, delivery, collection, and route closing into a single field operation.
Mobile delivery sales is a distribution model where products are transported to customer locations by vehicle, pre-orders are delivered, or sales are made directly from the vehicle's inventory during a customer visit.
This structure is particularly used in sectors requiring fast-moving consumer goods, beverages, food, technical supplies, spare parts, and regular customer visits. The success of the operation depends not only on the quantity delivered but also on the correct route, the correct load, the correct price, complete documentation, timely collection, and end-of-day reconciliation.
Basic distribution models
Pre-sale: Orders are taken first, then delivered with the scheduled vehicle.
Direct delivery to the store: The product is delivered directly to the customer's location according to the order or acceptance document.
Vehicle-based sales: During a customer visit, needs are assessed, and sales and delivery from the vehicle inventory are completed simultaneously.
Hybrid model: The vehicle delivers both scheduled orders and makes additional sales along the route.
Collection and return: Returns, empty packaging, deposit items, or recyclable transport equipment are collected by vehicle.
Distribution day lifecycle
Route and customer order finalization
Vehicle and personnel assignments are made.
Preparation of load proposal based on order and forecast.
Transfer of responsibility for loading from the warehouse to the vehicle and inventory management.
Customer visits, sales and delivery processes.
Collection, refund and deposit transactions
Proof of delivery and customer confirmation.
Return to warehouse, unloading and vehicle inventory count.
Cash, payment, document and inventory reconciliation.
Route and closing of the day
Exception management
Customer closed or refused delivery
The order quantity does not match the quantity in the vehicle.
The product is damaged, incomplete, or has an incorrect expiration date.
Collection was either not made or only partial collection was made.
The delivery address or time slot has changed.
A vehicle breakdown, traffic, or route delay occurred.
The number of returned or empty containers differs from expected.
Manage mobile distribution not just as a product transport activity, but as a controlled business process where customer commitment, vehicle inventory, collections, and documentation are all managed together.