Digital Proof of Delivery and Delivery Confirmation
Record when, where, to whom, and under what conditions the delivery was made, with reliable evidence.
Electronic proof of delivery digitally records that the products were received by the customer and the delivery conditions were documented. A signature alone may not be sufficient; the items delivered, discrepancies, time, location, and relevant documentation must be considered together.
The evidence gathering process should not force the customer to provide unnecessary data and should be adapted to the relevant country's regulations on electronic signatures, personal data, and business documents.
Components of proof of delivery
Delivery and order number
Customer and delivery address
Products and quantities delivered
Name or role of the person receiving the delivery
Electronic signature or one-time verification
Date, time, and geographical location.
Photographs and document attachments
Notes on rejection, damage, or incomplete delivery
Delivery events
Arrival at delivery point
Start and end of unloading
Full or partial delivery
Delivery refusal
Drop it off at a safe spot.
Return or receive empty container
Delivery completed.
Customer communication
Once delivery is complete, a digital delivery receipt, consignment note, or relevant summary can be sent to the customer. The document should show the actual quantities delivered and any discrepancies recorded.
Traceability and standard data.
If product movements are tracked by lot, series, or logistics unit, delivery events can be stored using standardized event logs. This approach facilitates sharing when, where, and in what business context a product moved throughout the supply chain.
Manage proof of delivery not just as a signed document, but as a holistic, auditable event record detailing product movement and customer acceptance.