Manage the business, financial, and operational information of corporate client accounts in a single, secure environment.
Wholesale customer data is far more extensive than just company name and tax number. A customer's legal structure, branches, addresses, delivery points, payment terms, credit limit, purchasing organization, electronic document preferences, and order integrations directly impact daily operations.
Minerva manages customer master data with accountability, approval, validity, and change history. Sales, finance, logistics, and customer service teams use the same customer ID, each field relevant to their respective functions.
Corporate customer data scope
Legal title, tax, trade registry, and official identification information.
Headquarters, branch and group company relationships
Billing, delivery, payment, and correspondence addresses.
Purchasing, payment, delivery, and service roles
Currency, payment terms, maturity date, and bank information.
Credit limit, collateral, risk class, and collection profile.
Price list, customer group, catalog and contract relationships.
Definitions of EDI, API, e-invoice, and electronic document.
Sales representative, region, channel, and service level.
Check for data changes.
Changes to critical fields such as bank account information, tax information, delivery address, or payment terms may require approval, separation of duties, and audit trails. Duplicate customer records and incorrect merges should also be prevented through regular quality control checks.
Manage customer master data not just as a record-keeping process, but as a controlled corporate asset that influences the entire process from sale to payment.