Accept orders from different channels with the same commercial and operational controls.
Orders can come through sales representatives, customer service, B2B portals, EDI, APIs, email, or file transfers. Regardless of the source, the order's compliance with customer, product, price, contract, credit, and delivery terms must be verified with the same level of reliability.
Minerva Order Taking combines manual and automated order entry into a common order model. Business rules are applied at the order line and order whole level; erroneous or incomplete records are handled as exceptions.
Order acceptance checks
Customer, branch, billing and delivery address verification.
Sales organization, channel and responsibility definition.
Product catalog and sales authorization check.
Unit of measurement, minimum quantity and packaging rules.
Pricing, discounts, campaigns, and contract applications.
Checking credit limit, term, and payment terms.
Stock, capacity, and delivery date calculations.
Order confirmation, blocking, and exception workflows.
Duplicate order and customer order number check.
Order confirmation and change notifications
Support automation with exception management.
High-volume orders can be processed automatically; however, exceptions such as invalid products, price discrepancies, credit overruns, or delivery issues should be referred to the relevant responsible party. The system should combine automated processing with human decision-making at the right points.
Speed up order processing without compromising commercial verification, delivery reliability, and financial control.