Order Management

Manage each order in a controlled manner, from commercial confirmation to delivery and collection schedule.

A wholesale order is the fundamental record where a customer's request is transformed into an operational and financial obligation. Product, price, credit, inventory, production, shipping, invoicing, and collection processes must all work together harmoniously on the same order.

Minerva Order Management verifies orders from different channels using common rules. Customer and product authorization, price, contract, credit, delivery, and payment terms are checked; the appropriate source and date are determined, and the order lifecycle is initiated.


Order Management

Order lifecycle

  • Order taking and customer request verification.
  • Product, configuration, price, and contract checks.
  • Credit, payment, stock and delivery availability.
  • Reservations, sourcing, and order splitting.
  • Production, purchase, transfer, or fulfillment from inventory.
  • Creating shipping, delivery, and collection plans.
  • Managing changes, cancellations, blocking, and exceptions.
  • Creating invoices and financial records.

Manage the order not just as a record of products and quantities, but as an execution document that encompasses all the commercial and operational aspects of the promise made to the customer.

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