Benefits Provided to the Customer

Solutions > Supply chain management > Shipping & Delivery > APPLICATION > Benefits Provided to the Customer

Content

Function	Concrete result	Affected pen
Availability check	The given dates must match.	Delay, expedited shipping premium, customer loss.
Delivery blocks	No goods should be delivered to the risky customer.	Doubtful receivables, collection risk.
Barcoded collection	Preventing incorrect product shipments.	Returns, reshipments, complaints.
Transportation unit management	Traceability at the parcel level.	Claim of missing parts, damage dispute.
Automated document generation	Ensuring documents are generated accurately from data.	Road and customs fines, vehicle waiting.
e-Document integration	Automatic fulfillment of legal obligations from the shipment.	Administrative sanction, manual data entry.
Appointment and field management	Reducing vehicle waiting times.	Waiting fee, ramp efficiency
Route optimization	Fewer vehicles, higher occupancy rate.	Transportation costs, fuel, mileage
Freight agreement	Comparing the carrier's invoice with the account.	Overpayment, uncontrolled expenses.
Monitoring and visibility	Instant viewing of shipment status.	Customer service workload, inquiry time
Mobile delivery proof	The evidence must be entered into the system at the time of delivery.	Invoice delay, dispute, collection period
Automatic billing	The goods are shipped and the invoice is generated on the same day.	Cash conversion period, working capital
Return management	Coding and analyzing return reasons.	Recurring errors, dead stock

Role-based achievement

Logistics Manager

Vehicle occupancy, waiting time, and delivery cost are seen in real time. Planning is reduced from hours to minutes.

Warehouse Manager

The daily workload is predetermined; picking tasks are optimized, and the error rate is reduced.

Sales

It provides the customer with a reliable delivery date and allows them to check the shipment status themselves; they don't have to call the warehouse.

Financial Affairs

Invoices are automatically generated upon shipment; freight invoices are paid upon reconciliation, and delivery costs are reflected in profitability.

Foreign trade

Document sets are produced according to rules; the risk of letter of credit discrepancies and customs delays is reduced.

Customer

They know when it will arrive, track their shipment, access their documents through the portal, and resolve their issue with proof.