The shipment is completed not when the goods are loaded onto the vehicle, but when proof of delivery is received . Without this proof, any dispute will be attempted to be resolved using the parties' personal memory and good faith.
Scope
Mobile delivery app: Allows the driver to view their daily delivery list, progress through the order, and close each delivery.
Electronic signature and authentication: The recipient signs or authenticates with a verification code on the device.
Photo and location proof: A photo will be taken and the location information recorded at the time of delivery.
Partial acceptance and rejection: Recording, on an item-by-item basis, situations where the buyer accepts part of the item but rejects the remainder.
Damage and missing information report: Documenting the identified damage with photographs and justification; initiating the return or compensation process.
Collection: Recording of cash-on-delivery, check, and promissory note receipt transactions on-site.
Packaging return: Updating the balance of empty pallets, crates, and drums received upon delivery.
Offline operation: In areas without a connection, processes are kept on the device and synchronized when a connection is restored.
Failed delivery management: Recording the reason when the recipient is not found and rescheduling rules.
The problem of returning the paper delivery note.
In the traditional process, it takes days, sometimes weeks, for a signed delivery note to be physically returned. During this time, invoices cannot be issued, disputes cannot be resolved, and collections cannot begin. When the document is lost, the possibility of proving the transaction completely disappears.
With the mobile delivery app, proof of delivery is uploaded to the system at the time of delivery. Billing, collection, and dispute resolution can begin the same day. This single change directly shortens the collection cycle time.