Model your store network in a traceable organizational structure, from regions to sales areas, teams to cash registers.
Store organization is more than simply grouping stores geographically. It's the structure that determines at what organizational level sales targets, product responsibilities, staff authorizations, inventory ownership, customer service, and financial results will be managed.
Minerva enables the modeling of different levels such as company, sales organization, country, region, store cluster, store, department, sales area, cash register, and point of operation. In addition to the hierarchical structure, matrix responsibilities can also be established based on category, project, customer segment, or service type.
Key components of the organizational model
Company, brand, sales organization and distribution channel relationships
Country, region, city, store cluster and regional management structure.
Store management, assistant management, and shift responsibilities.
Departments such as furniture, accessories, sleep products, project sales and customer service.
Showroom areas, warehouse, goods receiving, cashier and delivery points.
Cash register, POS device, cash register, and collection responsibilities.
Sales consultants, design consultants, cashiers, warehouse staff, and service teams.
The relationships between the franchise owner, franchise manager, and headquarters staff.
Cost center, profit center, budget and accounting connections
Rules of authority, approval, delegation, and separation of duties.
Take responsibility to the operational level.
Every sale, discount, return, collection, inventory movement, and customer service record must be associated with the relevant store, department, and responsible employee. This ensures that performance evaluation is not limited to the overall store result; it also allows tracking of the roles that performed and approved the transaction.
Manage organizational changes historically.
Store managers, regional affiliations, departmental structures, or franchise ownership may change over time. Organizational records should be kept up-to-date; past transactions should be reportable according to the actual organizational structure of the period.
Create an organizational model within your store network that clearly shows who is responsible for what, within what scope, and with what authority, and for what results.