Manage carrier selection, labeling, tracking, delivery, and exception processes from a single center.
Cargo and shipment management encompasses the entire transportation process, from the handover of prepared packages to the carrier to their delivery to the customer. Different carriers, service levels, prices, territorial coverage, and product restrictions must be managed with centralized rules.
Carrier integration should be used not only for obtaining tracking numbers; it should also be used for pricing, label generation, delivery events, cancellations, proof of delivery, and reconciliation.
Carrier and service definitions
Carrier, sub-carrier and service types
Region, postal code and country coverage.
Weight, volume and product class limits
Standard, express, same-day, or scheduled delivery.
Pricing, surcharges and fuel surcharge rules
Delivery time and service level commitments
Shipping processes
Packaging and box creation
Weight and dimension verification
Shipping cost and carrier selection
Production of labels and transport documents.
Manifest and delivery to carrier.
Tracking number and status events
Proof of delivery and signature
Lost, damaged, and undeliverable procedures
Normalization of follow-up events
Each carrier may use different status codes. These codes should be converted into common statuses to be presented to the client and internal teams. The raw carrier event should be preserved; the common status should provide a clear view without losing detail.
Shipping cost and reconciliation
Estimated shipping cost during checkout.
The actual price invoiced by the carrier.
Differences in weight, volume, and region.
Additional service and delivery fees
Compensation for loss or damage
Carrier invoice and shipment record reconciliation
Carrier performance
On-time delivery
Delivery on the first attempt
Loss and damage rate
Tracking data timeliness
Cost and invoicing accuracy
Customer complaints by region and service.
Don't limit cargo management to just generating tracking numbers; manage carrier selection, costs, event visibility, delivery quality, and financial reconciliation together.