Seamlessly manage all steps from the customer's entry into the store to the completion of the sale.
A store sale isn't always as simple as taking the product to the cashier and paying. Especially in the furniture industry, numerous steps can be part of the same customer journey, including needs analysis, product consultation, measurement and space assessment, product configuration, quotation, delivery date, assembly, advance payment, and remaining balance collection.
Minerva Sales Process Operations support the delivery of sales services to customers, the creation of offers, the conversion of store sales into orders, and the execution of collections via POS or central system, using shared product, customer, price, stock, and financial data.
Basic stages of the store sales process
Greeting the customer and requesting their identification or customer account information if necessary.
Understanding the need, budget, intended use, size, and expected timeframe.
Offering suitable products, collections, alternative and complementary products.
Configuring and validating product options.
Calculation of price, campaign, discount, delivery and installation conditions.
Preparing, revising, and approving proposals if necessary.
Stock sale, special order or production order creation
Implementation of a payment, advance, installment, financing, or collection plan.
Planning delivery, store pickup, or assembly service.
Production of digital or printed documents, contracts, and customer information.
Support continuity across channels.
Customers can evaluate their digitally created favorites in-store, remotely approve offers prepared in-store, or continue the sales process at another store. To prevent the sales process from restarting when changing channels, records of shopping carts, offers, customer and product configurations must be kept in a shared system.
Balance sales velocity with operational realities.
It is important for sales representatives to respond quickly to customers; however, pricing, stock, and delivery information must be generated from accurate corporate data. Minerva accelerates the sales process while keeping unrealized delivery promises, invalid product combinations, and unauthorized discounts under control.
Manage store sales not as a single transaction, but as an end-to-end process that transforms customer need into the right product, a viable order, and a promise of reliable service.