Fulfill sales orders with realistic delivery promises, accurate sourcing, and end-to-end shipping visibility.
Order logistics determines which stock, warehouse, production facility, or supplier source the order will be fulfilled from and how it will be delivered to the customer.
The sales team must be able to ascertain during the opportunity and quotation phase that the delivery date given to the customer is compatible with current stock, expected inflows, production capacity, and transportation conditions.
Delivery forecast
Current saleable quantity
Reservations and open requests
Expected purchase inflows
Production and capacity status
Shipping time
Customer delivery time
Product and regional restrictions
Source selection
Central or regional warehouse
Production facility
Store or local stock
Direct shipment from the supplier.
Meeting via transfer
Dividing into multiple sources
Execution of shipment
Stock reservation
Collection and packaging
Carrier and service level
Delivery note and shipping documents
Tracking number
Partial shipment
Delivery confirmation
Exception management
Stock shortages, production delays, address issues, or carrier delays should be identified early; the sales team and customer should be informed of the new date, alternative products, or different sourcing options.
Manage order logistics not as an invisible operation that begins after the sale, but as an integral part of the sales lifecycle where the delivery promise made to the customer is planned and proven.