Plan client meetings with the right expert, appropriate resources, and a well-prepared service process.
Scheduling appointments at furniture stores for services such as design consultation, room planning, product selection, fabric and material evaluation, measurement discussions, or post-order service improves customer experience and resource utilization.
Minerva Scheduled Events allows for the creation of appointments by considering factors such as store, employee, expertise, service type, duration, space, and equipment capacity. Appointments can be associated with customers, opportunities, offers, projects, or orders.
Appointment types
In-store product and collection consultation.
Interior design, room planning and design consultation
Fabric, material, color, and sample evaluation.
Survey and measurement at the customer's address.
Online or video consultation
Corporate client or project meeting
Order review and pre-delivery inspection.
Return, service, or after-sales support appointment
Planning components
Service type, estimated duration, and required expertise.
Store opening hours and staff availability.
Meeting area, design table, sample set or other resources
Customer's preferred channel, date and time.
Prior to the appointment: needs form, measurements, photos, and documents.
Reminder, confirmation, postponement and cancellation notifications
Waiting list and reuse of freed-up time.
Reasons for occurrence, delay, cancellation, and non-attendance.
The outcome of the meeting, the proposal, the assignment, and the follow-up date.
Connect the appointment to sales and service results.
Simply measuring the number of appointments is not enough. The contribution of each appointment to offers, orders, customer satisfaction, or problem resolution must be monitored. This allows for the development of service types, expertise capacity, and store operations based on real demand.
Treat the appointment not just as a time slot allocated on the calendar, but as a managed customer service process encompassing preparation, sourcing, outcome, and next steps.