Incoming Calls

"You can create a new incoming call record by pressing the " button.

Customer ID and Address

"CustomerAfter selecting ", all necessary information about the customer is filled in the required fields.

Call Channel Detection

You must select Call Source from the drop-down box.

Call Category Detection

You must select Call Category from the drop-down box.

Priority Level Determination

You must select Priority Level from the drop-down box.

Response Deadline and Solution Deadline

After selecting the Call Category and Priority Level , the screen saves, the System calculates the Response Deadline and Response Deadline according to the predefined Service Levels using the data in the "Priorities and Service Standards" table.

Call Menu

In the "Call Menu" you can view all necessary information such as caller information, previous calls, and previous work orders created in the technical service.

This information can be very helpful for call center agents.

Subjects - Objects

"Under the Topics - Objects" tab, topics or objects that are the reason for the search can be selected.

Forwarding Call Notes to Technical Service

After saving the "New Service - Maintenance Work Order" screen, you can write the notes you took during the meeting in the "Notes" tab.

Creating Service Instructions

"Instructions - Under the Work Done" tab, you can write instructions for technical service.

Assignment of Task

For technical service, under "Assignment" tab -> "Tasks" tab, you can assign a new Task .

The status of the task will be displayed as "Planning".

Generating Incoming Calls Using Call Center Call Lists

You can press the "Select from Call List" button on the "Incoming Calls" screen.

"Call Center Call List" will open.

To send the recording to a new incoming call, you can press the "Send" button next to each call list.