All records of incoming and outgoing calls are created in call centers.
During a call, you can record every detail such as complaints, conversation notes, suggestions, answers, etc. If necessary, you create a technical service work order.
You can list the jobs waiting to be recorded.
You can create reports to analyze your call center operations.
Note: To access a call center and all its records; After pressing the Call Center module, you must select a Call Center from the drop-down box. You can only select one "Call Center" per session. In other words; to select another "Call Center", you must log out and log back into the System.