Surveys are an integral feature of CRM, Call Center functionality in Minerva. You can design surveys that sales representatives will use to collect business-related data at customer locations. The information collected in surveys gives you insightful direction for your next business actions. The survey offering includes comprehensive survey design, execution, and reporting capabilities.
From a usage perspective, surveys in Minerva can be broadly categorized as internal and external surveys.
Internal Surveys: Internal surveys are used to collect necessary information regarding sales, product displays, etc. at customer locations. Note that internal surveys can only be consumed if they are assigned to a business object such as a visit, service ticket, lead, opportunity, etc.
External Surveys: On the other hand, external surveys are filled out by customers and are generally used to capture the satisfaction rate of the target group audience or customers.