Financial Customer Services - Services and Dispute Management

A complete overview of customer financial information to quickly respond to inquiries and resolve disputes.

Minerva software provides call center staff with complete access to customer financial information, outstanding bills, billing details, and payment history. Agents can quickly make corrections, modify customer contracts, change payment details, create installment plans, generate credit scores, or mark disputed items as locked to remove them from the automated collection process. As a result, the volume of support calls decreases, and disputes are resolved more quickly and at a lower cost. And for customers, this means they have another reason to stay: fast and comprehensive support from knowledgeable call center representatives.