Optimize customer-facing operations with better insight into activities, budgets and costs
Minerva software provides an integrated product modeling environment that drives a well-managed design process for all energy products and services. Sales and customer service teams can use the software to sell and service customers through all stages of the customer sales cycle. Finance can benefit from seamless integration of sales and billing activities to ensure billing and reduce customer complaints. As a result, energy companies can provide consistent communication with customers across all channels, including call centers and social media. They can also optimize operations and increase accountability by tracking all customer-related activities against budgets and costs.