Customer Services - Services

In the Customer Services module, you can manage all your customer service operations.

In this module you can:

• Create service priorities.
• Define service standard groups (response standard, resolution standard, notification standard) according to these service priorities.
• Define service levels for incoming call categories.
• Define the service level statuses for the desired search category and service standard group combination.
• Create information catalogs and add documents to them; this way you can build an information repository.
• Manage your customer service organization.
• Create reports and analytics to evaluate the success of your customer service.