View complete customer financial information across all sales channels to quickly answer questions and make informed decisions regarding individual retail customer accounts.
Minerva's customer financial management software enables retail companies to manage Big Data—high data volumes from multiple billing systems and payment channels—in a single integrated system. By fully automating these processes and making all customer financial information quickly accessible for system searches, retailers can ensure more efficient and accurate billing-based communication with customers.
Financial management software provides Customer Financial Management applications with tailored collection strategies and built-in analytical strategies to help prompt payments when customers struggle to make timely payments. Efficient customer service in billing inquiries and dispute handling ensures optimal cash flow and improved customer service and satisfaction.
Minerva's customer financial management software automates routine tasks while ensuring transparent revenue management, excellent customer service, and compliance with general accounting standards.
The solution enables efficient processing of accounts receivable and payable. The software supports all payment channels, including credit cards, checks, internal and external cash registers, and bank transfers initiated by the customer or service provider.
Customer payment behavior is monitored to provide an up-to-date overview of the credit risks associated with each customer account. Customers are grouped, and companies can apply different collection strategies to each group. These strategies can be compared and improved to optimize efficient cash collection procedures.
Automate revenue management and collection procedures to accelerate revenue cycles, reduce transaction costs, and streamline sales day-to-day.
Provide customer service representatives with the necessary tools and data to deliver a superior level of service.
Minerva's customer financial management software enhances customer satisfaction and loyalty by enabling customer service representatives to provide fast, personalized, and expert service.
Achieve faster revenue cycles by reducing the number of sales days through automated payment reconciliation processes and eliminating error-prone tasks.
By assessing credit risk according to the customer's profile, it reduces non-performing loans by writing them off. Based on an accurate credit score, this feature also encompasses credit offering and service delivery.
Even for complex businesses using multiple currencies and operating in multiple countries, reduce the level of compliance risk with software designed to meet legal requirements regarding income recognition and tax reporting.
Increase customer retention and loyalty by accurately assessing a customer's ability to make upfront payments and implementing appropriate preventative measures when necessary.