Manage one-off, bulk, and recurring orders from corporate clients within their own business structures.
B2B order management has broader requirements than a standard e-commerce shopping cart. Customers may create orders containing hundreds of product lines, use their own product codes, enter purchase order numbers, process transactions on behalf of different cost centers, or wish to repeat their orders at specific intervals.
Minerva Digital Order Management combines the ease of order creation for the customer with the company's control over pricing, credit, inventory, delivery, taxes, and approvals within a single process.
Order creation methods
Add to cart from product catalog
Quick order by product code or customer product code.
Bulk uploading from Excel, CSV, or a defined file format.
Reordering selected or all items from a previous order
Creating a new order from a saved order template
Order from your favorites or purchase list.
Converting an accepted offer into an order.
Creating planned or periodic repeat orders.
Order transfer via API or EDI
B2B order header and line information
Client company, affiliated account, branch, and user who placed the order.
Customer purchase order number and references
Cost center, project, budget or internal order information
Product, quantity, unit, customer, product code, and descriptions.
Price, discount, tax, expense, and totals
Requested delivery date and delivery address
Partial delivery permission information
Shipping method, carrier, and delivery instructions
Payment method, term and credit terms
Additional documents and purchase invoice uploads
Order verification checks
When an order is received from a customer, it must be checked that the product is available for sale, complies with quantity and packaging regulations, was selected from the correct catalog, the price is valid, the customer has sufficient authorization, the delivery address is usable, and the necessary credit or budget conditions are met.
Order status and change management
The customer should be able to clearly track the status of their order, such as received, awaiting confirmation, processed, partially fulfilled, shipped, delivered, canceled, or blocked. The stages at which order changes are allowed, the fields that can be modified, and the situations requiring re-confirmation should be clearly defined.
Repeat order efficiency
B2B customers may regularly purchase the same or similar products. Reordering from past orders, templates, and planned orders reduce processing time. However, during reordering, the product's sales status, current price, minimum quantity, and delivery terms must be reconfirmed.
Integration of the order with ERP and finance processes.
Digital orders must be seamlessly integrated into the sales order, inventory reservation, production or purchasing requirements, shipping, invoicing, and collection processes. The order status displayed to the customer should be fed by actual execution records in the back office.
Manage B2B orders not just as a record of items in the cart, but as an enterprise transaction that combines the customer's purchasing criteria and your company's capacity to fulfill them.