Manage digital orders with reliable delivery guarantees, accurate sourcing, and end-to-end shipment visibility.
For B2B customers, placing an order is only the beginning of the commercial process. Determining which warehouse, production facility, or supplier the product will come from; whether the order will be shipped as a single or partial shipment; and how the transportation method, delivery date, and cost will be determined are fundamental aspects of order logistics.
The digital platform should not only provide customers with information on whether something is in stock or not. A realistic delivery forecast should be created by considering current stock, reservations, expected deliveries, production capacity, lead time, and logistical constraints together.
Delivery promise and product availability
Current marketable quantity control
Amount that can be promised on a specific date.
Delivery forecast based on production or supply capacity.
Warehouse, facility, and supplier-based sourcing options.
Customer, order, and channel priorities
Security stock and booking policies
Partial fulfillment, backorders, and alternative product options.
Source selection and order orchestration
Order lines may not be fulfilled from a single warehouse. The system must determine the most suitable fulfillment source by evaluating stock availability, delivery time, transportation costs, warehouse capacity, customer priority, and the impact of splitting the order.
Single or multiple warehouse shipments
Direct supply from production.
Direct shipment from supplier to customer.
Meeting via transfer
Consolidated or partial delivery
Consolidation of shipments for different orders.
Shipment planning and execution
Requested and confirmed delivery dates
Shipping point, warehouse and loading plan
Transportation method, carrier, and service level.
Packaging, pallet, volume, weight, and load specifications.
Delivery address, delivery window and special instructions
Collection, packaging, loading and dispatch confirmations
Shipping documents, delivery notes and labels
Tracking number and shipping details
Order and shipping status visible to the customer.
The customer should be able to view the confirmed quantity, expected shipping date, quantity shipped, remaining order, carrier, and tracking information on a per-order basis. When an order is split into multiple shipments, the status of each shipment should be tracked separately, but the overall order view should be maintained.
Exception and delay management
Exceptions such as stock shortages, production delays, carrier issues, address discrepancies, or delivery refusals should be identified early. The system should generate tasks and alerts for responsible teams; the new date or alternative solution to be given to the customer should be recorded.
Standard electronic document exchange
For high-volume customers, documents such as orders, order responses, shipment notifications, and invoices can be exchanged via EDI or API. Shipment notifications help customers receive product, quantity, packaging, and shipping information into their system before physical delivery.
Measure logistics performance.
Timely and complete delivery
Order fulfillment rate
Order to shipment cycle time
Backorder and partial delivery rate
Cost per shipment
Carrier and delivery point performance
Damage, incomplete delivery, and delivery refusal rate.
Manage order logistics not just as the process of moving products from the warehouse, but as an end-to-end process where delivery promises to the customer are planned, executed, and proven.