Our ERP program has support services during and after installation. Being a solution provider ERP company requires us to attach great importance to maintenance and support.

The aim of ERP installation and maintenance processes is to provide you with a better service by analyzing the critical processes of our system as soon as possible.

In terms of support, since we are a web-based software, our customers are primarily supported by phone. Our biggest feature here is that we can see the same screens with our business partners and that there is a single platform in the middle. Our goal is always to provide the fastest and best maintenance and support service. In this way, solutions are produced quickly.

All support requests you share are important for us to develop Minerva Business Software products. Support requests you send to our support team are evaluated by our product team and included in our plan if a development decision is made. During planning, prioritization is determined according to the frequency of the request and the number of users the feature will affect. In cases where there is no support plan for your request, our support team informs you about the issue.

Our consultant team is always with you in using the Minerva system. You can reach us by sending an e-mail to info@minerva.com.tr or by calling (0212) 275 6032 between 09.00 - 18.00 on weekdays.

In Minerva products, version updates are carried out on average 1-2 times a year in order to eliminate malfunctions in the system in line with the demands of our customers, and new developments and corrections of previous errors are made in these versions.