Offer corporate clients a self-service trading experience tailored to their contracts and purchasing structures.
B2B digital commerce provides corporate clients with a purchasing environment that goes beyond a standard consumer website, with structures tailored to account, authorization, contract, pricing, payment, and approval requirements.
A B2B customer account can have multiple buyers, branches, delivery addresses, cost centers, and authorizing agents. Therefore, the system should separate personal user accounts from corporate customer accounts and ensure that users can only perform transactions for which they are authorized.
Essential skills that a B2B portal should possess.
Company, branch, user, and role hierarchies
Customized product portfolios and price lists for customers.
Contract prices, discounts, payment terms, and credit information.
Request for quotation, quotation approval, and order conversion.
Order confirmation workflows and spending limits
Quick order, product code entry, and bulk order from file.
Creating a reorder from a previous order
Viewing invoices, statements, shipments, and open orders.
System-to-system commerce via API and EDI
Customized catalog and content presentation for corporate clients.
Bring your sales team together with digital self-service.
A B2B portal doesn't have to replace a sales representative. Repetitive and standard tasks are handled by the client themselves, allowing the sales team to focus on more complex proposals, project opportunities, and customer relationships.
Establish a system that recognizes the corporate client's contract, pricing, authorization, and business history in the digital channel as well.